At red365, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information — all in plain language, in full compliance with Philippine law.
Six commitments that guide how red365 handles your personal data
We tell you clearly what data we collect and why. No hidden tracking, no vague language. You always know what red365 knows about you.
Your data is collected for specific, legitimate purposes only. red365 does not use your personal information for anything beyond what is stated in this policy.
red365 uses industry-standard encryption, secure servers, and strict access controls to protect your personal data from unauthorized access, loss, or misuse.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. red365 makes exercising these rights straightforward.
We only collect the data we genuinely need to operate the red365 platform, verify your identity, process transactions, and comply with our legal obligations.
red365 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is not a product — it is a responsibility we take seriously.
This Privacy Policy is issued by red365 ("red365," "we," "us," or "our"), the operator of the online gaming platform accessible at red365.one (the "Platform"). red365 acts as the data controller in respect of the personal data of registered players and visitors to the Platform.
red365 is committed to protecting the privacy and personal data of all users of the Platform, including players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. This Privacy Policy applies to all personal data collected through the Platform, our customer support channels, and any other interactions you have with red365.
Applicable Law: This Privacy Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC").
red365 collects the following categories of personal data from users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, service optimization |
| Usage Data | Games played, bet amounts, session duration, login history | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of government-issued ID, proof of address, selfie photos | KYC/AML compliance, identity verification |
red365 does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes.
The majority of personal data red365 holds about you is provided directly by you when you: register an account on the Platform; complete KYC verification; make a deposit or withdrawal; contact our customer support team; participate in promotions or surveys; or set responsible gaming preferences.
When you access and use the red365 Platform, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and details of your interactions with the Platform.
red365 may receive personal data about you from third parties in limited circumstances, including: identity verification and KYC service providers; payment processors (GCash, PayMaya, banks); fraud prevention and security services; and regulatory authorities where required by law.
red365 uses your personal data for the following purposes:
Marketing Opt-Out: You may withdraw your consent to receive marketing communications from red365 at any time by updating your notification preferences in your account settings or by contacting our support team.
Under the Philippine Data Privacy Act of 2012, red365 processes your personal data on the following legal bases:
red365 shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include identity verification providers, payment processors (GCash, PayMaya, Philippine banks), cloud hosting providers, customer support software providers, and analytics services. All service providers are contractually bound to process your data only on red365's instructions and in accordance with applicable data protection law.
red365 is required by Philippine law to share certain personal data and transaction information with regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where required by a valid legal order or where red365 has a legal obligation to report suspicious activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of red365's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
red365 does not sell, rent, lease, or otherwise transfer your personal data to third-party marketers, data brokers, or advertising networks. Your personal data is not a commercial asset — it is information entrusted to us for the purpose of providing you with gaming services.
Important: red365 will never contact you asking for your account password, full payment card details, or one-time PINs. If you receive such a request claiming to be from red365, do not respond and report it to our support team immediately.
red365 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
When personal data is no longer required, red365 will securely delete or anonymize it in accordance with industry best practices.
Cookies are small text files placed on your device when you visit the red365 Platform. They help the Platform function correctly, remember your preferences, and provide red365 with information about how the Platform is used.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the red365 Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate securely.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by red365:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. red365 will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, with notice to you.
Note: Some rights are subject to limitations under Philippine law. For example, red365 may be unable to delete data that it is legally required to retain for AML or PAGCOR compliance purposes. In such cases, we will explain the reason for any limitation.
The red365 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. red365 does not knowingly collect personal data from individuals under the age of 21.
If red365 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, forfeit any associated balances in accordance with applicable law, and securely delete the personal data of the minor.
⚠️ 21+ Only: If you are a parent or guardian and believe your child has registered on the red365 Platform, please contact our support team immediately. Gambling is addictive. Know when to stop. Minors must not gamble.
red365 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, red365 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the DPA.
While red365 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying red365 immediately of any suspected unauthorized access to your account.
In certain circumstances, red365 may transfer your personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services. Where such transfers occur, red365 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the Philippine Data Privacy Act.
red365 will not transfer your personal data to a country or territory that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
red365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When material changes are made, red365 will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how red365 protects your personal data. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.
red365 has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:
When submitting a data rights request, please include your registered account username, a clear description of your request, and a copy of a valid government-issued ID for identity verification purposes. red365 will acknowledge your request within five (5) business days and provide a full response within thirty (30) days.
National Privacy Commission: If you are not satisfied with red365's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through its official government channels. red365 cooperates fully with NPC investigations and inquiries.
The red365 Platform is strictly for players aged 21 and above, in accordance with PAGCOR regulations. By using the Platform, you confirm that you meet this age requirement. red365 enforces strict age verification and will close any account found to belong to a minor.
Now that you know how red365 protects your privacy, you can play with confidence. Log in to your account or explore our full game library — all secured with industry-standard encryption.
21+ only. Please play responsibly. Gambling is addictive — know when to stop.